Privacy Policy

Effective Date: January 2026 | Company: KRISH AGRO (Partnership Firm)

Introduction

KRISH AGRO ("we," "us," or "our") is committed to protecting the privacy and security of information provided by our customers, visitors, and partners. This Privacy Policy explains how we collect, use, store, and protect data in compliance with Indian data protection laws including the Digital Personal Data Protection Act (DPDP), 2023.

Information We Collect

Personal Information

• Name and contact details (email, phone number)
• Delivery address and pin code
• Order history and product preferences
• WhatsApp number for order updates
• Payment information (processed securely by payment partners)

Technical Information

• Website usage data (pages visited, time spent)
• IP address and browser information
• Device information for form submissions

How We Use Your Information

• Processing and delivering your orders
• Sending order confirmations and delivery updates via email/WhatsApp
• Responding to inquiries and providing farming advice
• Improving our products and services
• Regulatory compliance (GST filings, consumer protection)
• Sending promotional offers (only with your consent)

Data Sharing

We share your information only when necessary for order fulfillment:

• Logistics Partners: For order delivery and shipment tracking
• Payment Partners: For secure payment processing
• Government Authorities: For tax compliance (GST, income tax) when required by law
• Legal Compliance: When required by law or court order

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Data Security

• Secure storage of digital records
• Access restricted to authorized personnel only
• Encrypted communications for sensitive data
• Regular data backups

Data Retention

We retain your data for the following periods:

• Order Records: 7 years (as per Indian tax and accounting laws)
• Inquiry Data: 2 years or until consent withdrawn
• Communication Records: 3 years for customer service quality

Your Rights (DPDP Act 2023)

Under Indian data protection laws, you have the right to:

• Access: Request information about data we hold about you
• Correction: Update or correct inaccurate information
• Withdrawal of Consent: Opt out of promotional communications
• Data Portability: Request your data in a standard format
• Grievance Redressal: Contact us to address privacy concerns

Cookies and Website Tracking

Our website uses basic analytics to understand visitor behavior and improve user experience. We do not use third-party advertising cookies. You can disable cookies through your browser settings.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Updated policies will be posted on our website with a new effective date.

Contact for Privacy Concerns

For privacy-related queries or to exercise your data rights, please contact us using the above details. We will respond within 15 business days.