Refund, Return & Cancellation Policy

Effective Date: January 2026 | Company: KRISH AGRO (Partnership Firm)

This policy governs returns, refunds, and cancellations for organic manures, bio-fertilizers, and farming equipment supplied by KRISH AGRO.

Order Cancellation

• Orders can be cancelled only before shipment.
• Once shipped, cancellations are not allowed.

Refund Policy

Refunds may be considered in the following cases:

• Lost in transit
• Wrong product delivered
• Damaged or expired product received

Approved refunds will be processed and credited within 7–14 business days to the original payment method.

Return Policy

• Returns are accepted only for defective, damaged, or incorrect products.
• Return requests must be raised within 24 hours of delivery.
• Approved returns will be processed for replacement within 2–3 business days.
• Replacements are expected to be delivered within 4–7 business days.

Conditions for Returns

Quality-Based Returns

• Product does not match description or specifications
• Product packaging is broken or compromised
• Visible damage, contamination, or expired product
• Wrong product delivered (different from order)

Equipment-Related Returns

• Manufacturing defects in tools or equipment
• Missing parts or accessories
• Damage during transit (with photographic evidence)

Return Process

1. Inspect on Delivery: Check products upon delivery and note any issues
2. Photographic Evidence: Take clear photos/videos of quality issues or damaged packaging
3. Contact Us: Notify KRISH AGRO within 24 hours of delivery via WhatsApp or email with evidence
4. Resolution: Based on inspection, we will arrange replacement or refund

Exceptions & Special Cases

• Bio-Fertilizers: Liquid bio-fertilizers have limited shelf life — no returns accepted after 48 hours
• Opened Packages: Manure bags once opened cannot be returned unless quality issue is evident
• Force Majeure: Quality deterioration due to buyer's storage negligence not eligible for return

Dispute Resolution

• Good faith negotiations between KRISH AGRO and buyer
• Arbitration as per Indian Arbitration and Conciliation Act, 1996
• Jurisdiction: North 24-Parganas, West Bengal courts

Contact for Returns/Refunds

*This policy applies to all products sold by KRISH AGRO. For bulk orders with special terms, please contact us directly.