Refund, Return & Cancellation Policy

Effective Date: January 2026 | Company: KRISH AGRO (Partnership Firm)

This policy governs returns, refunds, and cancellations for bulk agricultural commodities supplied by KRISH AGRO. As a B2B wholesale supplier, our policies are designed for industrial and institutional buyers purchasing in large quantities.

Return Window

• Time Period: Returns accepted within 7 days from delivery date
• Eligible Reasons: Quality issues, contamination, wrong specifications, damaged packaging
• Not Eligible: Change of mind, market price fluctuations, buyer's storage failures
• Returns must be initiated by contacting 9830006033 or order@krishagro.in

Conditions for Returns

Quality-Based Returns

• Product does not meet agreed specifications (moisture, purity, grade)
• Contamination or foreign matter beyond acceptable limits
• Visible fungus, pest infestation, or spoilage
• Incorrect product delivered (different from order)

Packaging-Related Returns

• Bags torn or damaged during transit
• Incorrect bag weight or count
• Water damage due to improper packaging

Return Process

1. Immediate Inspection: Buyer must inspect goods upon delivery and note any issues on delivery receipt
2. Photographic Evidence: Take clear photos/videos of quality issues or damaged packaging
3. Contact Us: Notify KRISH AGRO within 24 hours of delivery with evidence
4. Sample Collection: We may arrange to collect samples for independent testing
5. Third-Party Testing: Disputed quality issues resolved through recognized lab testing (APMC/FSSAI approved labs)
6. Resolution: Based on test results, we will arrange replacement or refund

Sampling Before Bulk Orders

• Buyers can request samples before placing bulk orders
• Sample quantity: 1-2 kg (courier charges may apply)
• Helps verify quality standards before large commitments
• Recommended for first-time buyers and export orders

Quality Parameters & Testing

Returns based on quality disputes will be evaluated against agreed specifications:

• Rice/Paddy: Moisture %, broken %, purity %, grain length
• Pulses: Moisture %, admixture %, splits %, husk content
• Oilseeds: Oil content %, moisture %, foreign matter %, FFA
• Spices: Purity %, moisture %, color value, volatile oil content
• Testing conducted at NABL-accredited or government-approved laboratories
• Testing costs shared or borne by party at fault

Return Logistics

• Small Quantities: Buyer ships back faulty goods; we reimburse freight if claim verified
• Large Quantities: We arrange pickup from buyer's location
• Coordination: Return logistics coordinated based on shipment size and location
• Returned goods must be in original packaging (where quality permits)

Refund Process

• Timeline: Refunds processed within 10-15 business days after quality verification
• Method: Bank transfer/NEFT to buyer's account
• Deductions: Transport, testing, or handling charges deducted if applicable
• Partial Refunds: For partial quality issues, proportional refunds issued
• Replacement Option: Buyers can opt for replacement instead of refund

Cancellation Policy

Before Dispatch

• Cancellation allowed before goods are dispatched
• Notify us immediately at 9830006033 or order@krishagro.in
• Full refund if cancelled before loading/dispatch
• If loading has started, cancellation charges may apply

After Dispatch

• Cancellation not permitted once goods are in transit
• Buyer can refuse delivery only for valid quality/packaging issues
• Partial cancellation: For unfulfilled portions of multi-delivery orders

Exceptions & Special Cases

• Perishable Products: Rice bran, fresh produce - no returns accepted beyond 48 hours
• Custom Orders: Special grade/specification orders - limited return eligibility
• Export Shipments: Once shipped from port, returns governed by international trade terms
• Force Majeure: Quality deterioration due to buyer's storage negligence not eligible for return

Dispute Resolution

• Good faith negotiations between KRISH AGRO and buyer
• Third-party laboratory testing for quality disputes
• Arbitration as per Indian Arbitration and Conciliation Act, 1996
• Jurisdiction: North 24-Parganas, West Bengal courts

Best Practices for Buyers

• Request samples before large first-time orders
• Inspect goods immediately upon delivery
• Document any issues with photos/videos
• Communicate quality concerns within 24-48 hours
• Store goods properly to maintain quality
• Maintain open communication with our team

Contact for Returns/Refunds

*This policy applies to B2B bulk agricultural commodity transactions. Terms may vary for specific contracts. For clarifications, please contact us directly.